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Privacy policy

Sunday, August 23, 2020 @ 08:49

Tourstart ApS cares for its users’ privacy and has created this page to inform Tourstart Website visitors and Application users of their rights, types of personal information collected, retained and processed when they create a Tourstart account, visit Tourstart websites (Tourstart.org or Touringstart) or use Tourstart Applications. We use the user’s personal data to provide and improve our services. When you give a consent to this Privacy Policy your data will be collected and used in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Under the GDPR “Personal data” is any information relating to an identified or identifiable natural person. This person is called “data subject”. In other words, any information that is clearly about a particular person.

Content of the Privacy Policy:

  • Categories of Personal Data Collected and Processed by Tourstart
  • Transfer of Data
  • Usage Data
  • Cookies and other third parties Technologies
  • Disclosure of Data
  • Security of Data
  • Links to Other Sites
  • Children's Privacy
  • Changes to This Privacy Policy
  • Retention of Personal Data
  • User Rights
  • How to contact us

 

California Privacy Disclosures

See separate Legal Issues

 

Categories of Personal Data Collected and Processed by Tourstart

Personal data that is processed when you create a Tourstart account:

When you create a Tourstart account we ask you to provide your e-mail, alias, password and country. Further when you click on “Register” or “Register as Pro” you are transferred to your Profile where you can enter such details as date of birth, sex, mailing address, personal phone number, language, images, your photo, GPS device and motorcycle info, time zone and length units. Thought it is not obligatory, using this information Tourstart will be able to provide you a better service.

Tourstart processes your email address:

  • to use it with password to sign in to your account;
  • to send you emails about friends actions and other important information such as material changes to this Privacy Policy.
  • to send you newsletters in case you have provided the opt-in consent to receiving a newsletter from Tourstart.

Tourstart uses your name to associate it with your account profile. It is displayed when you submit comments, create tours or other material on a Tourstart Website or Application.

Your consent to sending emails may be withdrawn any time by changing your personal notification options in your profile settings or through the unsubscribe link at the bottom of our emails.

 

Personal data that is processed when you sign up or log in to your Tourstart account with Social Media Credentials

You can sign up or log in into your Tourstart account using your social media credentials. The first time you choose to use your social media credentials for these purposes you will be asked to grant Tourstart permission to use your social media data such as your name, email address, profile photo or other information associated with your social media account. Tourstart retains and processes only your email address. In case you do not want to share your information with Tourstart by the social media provider then you should log in or sign up in a traditional way.

Tourstart uses social media credentials to provide you an alternative sign in method and secure your account.

 

Personal data that is processed when you sync your navigation device

When you sync your device through Tourstart Transfer, Tourstart collects such data as

crash/diagnostic logs, information about GPS - name, device id, vendor id, information about installed os - name (OSX/Windows) and version, list of attached usb flash drivers during last sync, sync date and time. Tourstart does not collect any information about network and geo position. The data collection starts right after the user clicks the “Transfer” button, at this time old data is replaced with new data.

We process this information to help identify and resolve errors or syncing issues.

 

Personal data that is processed when you use Tourstart Application

While using a Tourstart Application and provide your consent, Toutstart will collect from your device such data as location, speed, direction, time and date of recording. The reason Tourstart uses this information is to enhance the quality of our Application and provide you with location-based services.

Tourstart and the partners app uses your location to notify you in time on the road by voice turn-by-turn instructions of the navigation and recording of tracks, even if the application is in the background or not in use.

User profile information and status of active subscription is uploaded to Tourstart server. It is not share with 3rd party

Personal data that is processed when you purchase a product on Tourstart Website or Application

Tourstart does not collect, retain or process your payment card information. The user payment card details are processed by 3rd parties:

NordPay - for purchases on Tourstart Website. More information in NordPay Privacy Notice

Apple Store In-App Payments - for purchases in iOS apps. Apple Privacy Policy

Google Play In-App Payments - for purchases in Android apps. Here’s more about in Google Privacy Policy

 

The legal basis for processing data is the following:

  • you as a the data subject has given consent to the processing your data by checking in the Privacy Policy field;
  • processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which the controller is subject;
  • processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 

Personal Sensitive Information

Tourstart does not intentionally collect, therefore you as a Website visitor or an Application user should not provide any information about your race and ethnic origin, medical or health condition, political opinions, religious and philosophical beliefs, bank account information, TAX and passport numbers, driver's license or other similar personal identifiers.

 

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Denmark and choose to provide information to us, please note that we transfer the data, including Personal Data, to Denmark and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tourstart ApS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

Usage Data

We may also collect information that your browser sends whenever you visit our Website or when you access the Application through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Application through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

 

Cookies and other third parties Technologies

We use cookies and similar tracking technologies to track the activity on our Website and Application and hold certain information. This information includes IP address, browser type, browser language, date and time of your request, time of your visit, page views and page elements that you click.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

On our Cookies Policy Page you will learn more about cookies we use and how to disable and manage cookies on different browsers.

The analytical data that is collected by using Tourstart Application include the date and time the Application accesses our servers, App version, the location of the device, language setting, what information and files have been downloaded to the app, user behavior (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. This helps us to improve the quality and functionality, enhance the usability of the Application.

Analytics services

Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. Google Search Console is used to help us understand how our Website visitors find our Website and to improve our search engine optimization. Follow the link to get more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics. For more information on the privacy practices of Google, visit the Google Privacy & Terms web page.

Crashlytics (Fabric): Crashlytics is used to help us better understand usage of Tourstart Applications to improve user experience and to identify and resolve the root causes of app crashes.

Third-party social networks that provide ability to sign up /log in, share a tour or "Like" a page on Tourstart Website or Application, may use cookies or other methods to gather information regarding your use of our Website or Application. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have.

Tourstart uses DFP (DoubleClick for Publishers) - Google ad manager for showing personalized ads. The choice of the ads is determined by the personal information that you provided creating a Google account (gender, age), your location, your previous search activities, your previous interactions with ads, types of websites you visit, types of mobile app activity on your device, your activity on another device, etc. You can get more information on this and manage your ads on Google Account Help page and in Ads Settings.

 

Disclosure of Data

Tourstart ApS may disclose your Personal Data in the good faith belief that such action is necessary to:

  • to comply with a legal obligation
  • to protect and defend the rights or property of Tourstart ApS
  • to prevent or investigate possible wrongdoing in connection with the Service
  • to protect the personal safety of users of the Service or the public
  • to protect against legal liability

 

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Links to other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

Children's Privacy

Our Services does not address anyone under the age of 13-16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13-16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Retention of Personal Data

Your personal data will be retained as long as your Tourstart account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.

User Rights

If you are a citizen of the European Union you have the following rights under the GDPR:

  • the right to be informed
  • the right to access your data
  • the right of rectification of your data
  • the right to erasure your data
  • the right to restrict or block your data processing
  • the right to make your data portable
  • the right to object to having your data processed
  • the right to be protected from automated decision

The right to be informed means you know who we are and how to contact us, why we are processing your personal data and what types of personal data we're processing, lawful basis for data processing, data storage expiration, sharing with 3rd parties and user rights.

 

The right to rectify gives you a possibility to rectify any inaccurate or incomplete information in your Tourstart account that provides you with tools and account settings to access, edit, delete or modify the personal data you provided to us. If you want to find out more contact us using the contact details.

The right to erasure gives you the right to delete your account. You can delete your account clicking on Delete Your Data button in the account data management section. We keep Log Data for a maximum of 18 months. If you choose to delete your account, first it will be deactivated and then deleted. When deactivated, your Tourstart account will no longer be viewable on Tourstart.org, iOS and Android Tourstart Applications. For up to 30 days after deactivation it is possible to restore your Tourstart account if it was accidentally or wrongfully deactivated. Though you have deleted your account search engines and other third parties may still retain copies of your public information, like your profile information.

Restricting your data from processing means we can no longer process it but store.

The right to data portability grants you the right to get the copy of data provided by you and give it to another organization if there is a need to. You can request your data file by contact Tourstart.

Object to data processing you can in your account settings and by following the unsubscribe link in Tourstart mails.

The right to be protected from automated decision. We use your personal data for automated decision-making when we automatically disable PRO subscription after your purchase has expired.

If you reside outside of the European Union, you may have similar rights under your local laws.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, contact via our contact details.

Prevailing version

The English text prevails.

 

Contact us

If you have any questions, please contact us:

Tourstart ApS
CVR 3054 3645
D-U-N-S® Number 312 454 775
info@tourstart.org

Løvet Møllevej 6
DK - 8740 Brædstrup
+45 42 550 660

 

Last version

23/8 2020

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